Patient Services Representative - Rolla Walk-In Clinic | Part-Time, Shifts Vary

About the Role

In this role as a Patient Services Representative at Phelps Health, you will be the first point of contact for patients, greeting them, collecting necessary information, and guiding them through the initial stages of their healthcare experience.

Your day-to-day tasks will involve creating a welcoming and efficient environment for patients, addressing their needs, and providing support throughout the initial stages of their healthcare journey.

Key Responsibilities

• Collect accurate demographic information (e.g., name, address, phone number, date of birth, insurance information) and enter it into the system.
• Update existing patient records with any changes.
• Obtain applicable consents and any required form(s) from patient.
• Verify patients insurance coverage by contacting insurance providers or EHR Real Time Eligibility, or using online verification systems and ensuring the correct coverage is on the patient's account.
• Ensure necessary pre-authorizations or referrals for services are obtained.
• Explain insurance benefits and financial responsibilities to patients.

Skills & Qualifications

• EHR Real Time Eligibility
• Insurance verification
• Appointment scheduling
• Patient registration
• Customer service
• Data Entry
• High School Diploma or GED required
• Six months of office and/or call center, customer service or healthcare experience preferred
• Knowledge of computers and other standard office equipment required
• Proficiency in data entry preferred
• American Heart Association, Basic Life Support certification required

What You'll Learn

In this role, you will gain hands-on experience in patient registration, appointment scheduling, and insurance verification, which are essential skills for a career in healthcare administration.

You will also develop strong customer service skills, learn to work efficiently in a fast-paced environment, and understand the importance of maintaining patient confidentiality and adhering to HIPAA regulations.

Resume Tip

When applying for this role, be sure to highlight any relevant experience you have in customer service, data entry, or healthcare administration.

Emphasize your ability to work efficiently in a fast-paced environment, your attention to detail, and your strong communication skills.