Customer Support Executive

About the Role

As a Customer Support Executive at Policybazaar.Com, you will be the primary point of contact for customers, handling their queries, resolving issues, and ensuring high levels of customer satisfaction. This role involves working in a fast-paced environment, where you will be required to multitask, think critically, and provide accurate information to customers.

Your day-to-day tasks will include handling inbound and outbound calls, responding to customer emails, and updating customer records in the CRM system. You will also be responsible for escalating unresolved queries to internal teams and ensuring timely follow-up.

Key Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Respond to customer emails and resolve issues in a timely manner.
• Work collaboratively with internal teams to resolve customer issues.

Skills & Qualifications

• Excellent communication skills (verbal and written).
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Minimum education: Graduate.
• Proficiency in MS Office.
• Basic computer knowledge.

What You'll Learn

As a Customer Support Executive, you will have the opportunity to develop your communication and problem-solving skills, learn about the insurance industry, and gain experience in a fast-paced customer service environment. You will also have the chance to work with a dynamic team and contribute to the growth and success of Policybazaar.Com.

This role is ideal for freshers who are looking to start their career in customer service and are eager to learn and grow with a leading insurance company.

Resume Tip

When applying for this role, be sure to highlight your customer service skills and experience. Use specific examples to demonstrate how you have handled difficult customer situations and provided excellent customer service in the past.

Also, make sure to tailor your resume to the job description and requirements, and use keywords from the job posting to help your resume pass through applicant tracking systems (ATS).