Field Operations Executive - Raipur

About the Role

As a Field Operations Executive at Rentokil Initial, you will be responsible for overseeing daily service operations in a designated service area. This includes executing service operations with a team of assigned technicians, ensuring quality of service delivery, and planning and executing Technician Performance Assessments (TPAs). You will also be responsible for coaching and training technicians to improve service quality, handling customer complaints, and identifying and resolving service delivery issues.

Key Responsibilities

• Execute daily service operations with a team of assigned technicians in a designated service area.
• Ensure quality of service delivery by effective supervision of technicians and adherence to company SOPs.
• Plan and execute TPAs for assigned technicians, with a focus on development programs and improving service quality.
• Coach and train technicians to improve service quality and resolve customer complaints.
• Conduct daily stand-up meetings and monthly operations meetings to ensure effective communication and coordination with the team.
• Monitor and analyze visit extraction notes for high infestation related service visits, and take action to address any issues.
• Drive service and product leads for assigned technician groups, implementing STA and T.I.M.E. coaching to create density of customers.

Skills & Qualifications

• B.Sc. in Chemistry, Zoology, or Agriculture.
• Proficient in computer applications and systems, including Excel, Word, and PowerPoint.
• Well-versed in internal company systems, such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.
• Desirable: prior experience in operations of pest management or service industry.

What You'll Learn

In this role, you will have the opportunity to develop your skills in operations management, customer service, and team leadership. You will learn how to effectively supervise and coach technicians, improve service quality, and drive business growth. You will also gain experience in using internal company systems and developing strategies to improve customer satisfaction and retention.

Resume Tip

When applying for this role, be sure to highlight your experience in operations management, customer service, and team leadership. Emphasize your ability to work effectively in a team environment, your attention to detail, and your ability to communicate effectively with customers and colleagues. Use specific examples to demonstrate your skills and experience, and be sure to tailor your resume to the requirements of the job description.