Opening For Non-Voice Process Email & Chat Support, Chennai

About the Role

This role involves providing email and chat support to customers through various channels, ensuring timely and effective resolution of their queries and issues. As a non-voice process specialist, you will be working on email and chat platforms to provide support, resolve customer complaints, and escalate complex issues to senior team members. Your primary goal will be to deliver exceptional customer service while maintaining a high level of productivity and accuracy.

Key Responsibilities

• Respond to customer emails and chats in a timely and professional manner, ensuring that all queries are resolved to the customer's satisfaction.
• Provide accurate and helpful information to customers, escalating complex issues to senior team members when necessary.
• Use email and chat platforms to communicate with customers, ensuring that all interactions are documented and tracked.
• Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
• Stay up-to-date with product knowledge and company policies to provide accurate and informed responses to customer queries.
• Meet productivity and quality targets, ensuring that all customer interactions are handled efficiently and effectively.
• Analyze customer feedback and suggestions to identify areas for improvement and implement changes to enhance the customer experience.

Skills & Qualifications

• Typing speed of at least 40 words per minute.
• Excellent customer service skills, with the ability to remain calm and composed under pressure.
• Strong problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
• Good written communication skills, with the ability to articulate complex ideas in a clear and concise manner.
• Proficiency in email and chat platforms, including knowledge of their features and functionality.
• Bachelor's degree in any field, with a strong emphasis on customer service or a related field.
• Basic computer literacy, with a strong understanding of Microsoft Office and other productivity software.

What You'll Learn

In this role, you will have the opportunity to develop your customer service skills, learn about email and chat platforms, and gain experience working in a fast-paced, dynamic environment. You will also have the chance to work with a variety of customers, learn about their needs and preferences, and develop your problem-solving skills to provide effective solutions to complex issues.

Resume Tip

When applying for this role, be sure to highlight your customer service experience and skills, including any relevant training or certifications you may have received. Use specific examples to demonstrate your ability to provide excellent customer service, and be sure to emphasize your strong communication and problem-solving skills.