Sutherland New Off Campus Hiring:A leading digital transformation firm is seeking a highly motivated Associate – Customer Service professional to join its staff in Bhopal. The company is a leader in providing seamless customer experience using the latest automated systems, AI-based conversation, as well as cloud-based services.

## Key Responsibilities

• Serve as the primary source of communication for Business-to-Business customers through phone calls.

• Give timely, accurate and professional service and meet all service-level agreements (SLAs).

• You must take full responsibility for customer interactions by proactively resolving problems and providing superior service.

• Manage sensitive situations with empathy and professionalism while promoting the brand in a positive way.

• Update the customer’s records and keep accurate call logs within the system.

• Meet performance goals such as high-quality scores as well as attendance, productivity and first-contact resolution rate.

• Find the most frequent issues and suggest improvements to the process through appropriate channels.

## Qualifications and Requirements

• Excellent written and verbal communication capabilities. Excellent communication skills in English.

• Customer service orientation that is strong and excellent communication skills.

• Ability to connect with customers, effectively manage time and be able to work on their own.

• A high school diploma or similar qualifications.

• A minimum of 0-2 years of relevant work experience (freshers are invited to submit an application).

## Work Details

• Location:Bhopal

• Time of Shift:8 hours per day plus a one-hour break

• Working Schedule5 – or 6-day work week

This full-time Customer Service Associate job in Bhopal provides a wonderful opportunity for people who are committed to providing exceptional service in an environment that is constantly changing. Candidates with excellent communication skills and a mindset of customer first are a great fit for this job.

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