Email & Chat Support Executive

About the Role

As an Email & Chat Support Executive at Synergy Infra And Projects, you will be responsible for providing timely and effective support to customers through various communication channels, including email and chat. Your primary goal will be to resolve customer queries and concerns in a professional and courteous manner.

On a daily basis, you will be handling a high volume of customer interactions, responding to queries, and escalating complex issues to senior team members when necessary. You will also be required to maintain accurate records of customer interactions and provide feedback to the team on areas for improvement.

Key Responsibilities

• Respond to customer inquiries via email and chat in a timely and professional manner.
• Resolve customer complaints and concerns in a fair and efficient manner.
• Escalate complex issues to senior team members when necessary.
• Maintain accurate records of customer interactions and provide feedback to the team.
• Contribute to the development of knowledge base articles and FAQs to improve customer support.
• Participate in regular team meetings to discuss customer feedback and areas for improvement.

Skills & Qualifications

• Domestic Calling: Ability to make and receive domestic calls in a professional manner.
• International Calling: Ability to make and receive international calls in a professional manner.
• Query Resolution: Strong problem-solving skills to resolve customer queries and concerns.
• Computer Knowledge: Basic computer skills, including proficiency in Microsoft Office and other software applications.
• Nonvoice Chat Process: Ability to communicate effectively with customers via chat and other digital channels.
• Degree: Bachelor's degree in any field (preferably in Business Administration or Communications).
• Certifications: Customer Service Certification (CSC) or equivalent.

What You'll Learn

As an Email & Chat Support Executive, you will have the opportunity to develop strong communication and problem-solving skills, which are essential for a career in customer service. You will also learn how to work effectively in a team environment and contribute to the development of knowledge base articles and FAQs.

Additionally, you will gain experience working with a variety of software applications, including customer relationship management (CRM) systems and other tools used in the customer support industry.

Resume Tip

When applying for this role, be sure to highlight your customer service experience and any relevant certifications you may have. Use specific examples to demonstrate your problem-solving skills and ability to work effectively in a team environment. Use keywords from the job description, such as 'query resolution' and 'nonvoice chat process,' to show that you have the skills and qualifications required for the role.