Telecaller & Administrative Executive (Sadashiv Peth)

About the Role

As a Telecaller & Administrative Executive, you will be responsible for handling customer inquiries, providing information about our classes, and assisting with administrative tasks. Your day-to-day activities will involve telecalling, record keeping, database management, and coordination with various teams. You will also be involved in admissions support, follow-up, and other administrative tasks.

Key Responsibilities

• Handle customer inquiries and provide information about our classes via phone calls and other communication channels.
• Assist with administrative tasks such as record keeping, database management, and coordination with various teams.
• Support admissions by providing information to potential students and guiding them through the enrollment process.
• Follow up with existing customers to ensure their satisfaction and resolve any issues they may have.
• Manage and maintain accurate records of customer interactions, admissions, and other administrative data.
• Coordinate with other teams to ensure seamless communication and efficient workflow.

Skills & Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills, including proficiency in Microsoft Office and Google Suite.
• Degree in any field (B.A, B.Com, B.Sc, etc.).
• 0-4 years of experience in a similar role or any other customer-facing position.
• Knowledge of database management and record-keeping software.

What You'll Learn

In this role, you will gain hands-on experience in customer-facing communication, administrative tasks, and database management. You will learn to handle multiple tasks simultaneously, prioritize your work, and work effectively in a team. This role will also provide you with opportunities to develop your problem-solving skills, adaptability, and time management skills.

Resume Tip

When applying for this role, make sure to highlight your customer service experience, communication skills, and ability to work in a team. Use specific examples from your previous roles to demonstrate your skills and qualifications. Tailor your resume to the job description, and make sure to include relevant keywords from the job posting.