Bank - Tamil Voice Process - Freshers Only (Tamil Nadu)

About the Role

As a Tamil Voice Process Associate at Takecare Manpower Services, you will be responsible for handling customer calls and resolving their queries in Tamil. This role requires strong communication and negotiation skills to ensure customer satisfaction.

You will be working in a fast-paced environment, interacting with customers, and providing them with information about various banking products and services. Your primary goal will be to resolve customer complaints and issues in a timely and efficient manner.

Key Responsibilities

• Respond to customer calls and resolve their queries in a timely and efficient manner.
• Provide accurate and up-to-date information about banking products and services to customers.
• Handle customer complaints and issues in a professional and courteous manner.
• Meet or exceed customer satisfaction targets and quality metrics.
• Collaborate with team members to achieve team goals and objectives.
• Participate in training and development programs to improve communication and negotiation skills.
• Adhere to company policies and procedures to ensure compliance and quality standards.

Skills & Qualifications

• Tamil language proficiency (reading, writing, and speaking).
• Strong communication and negotiation skills.
• Ability to work in a fast-paced environment and handle multiple customer calls simultaneously.
• Basic computer skills and knowledge of Microsoft Office applications.
• Graduate degree in any field (preferably in Arts or Humanities).
• 0 to 4 years of experience in customer service or a related field.

What You'll Learn

In this role, you will gain valuable experience in customer service, communication, and negotiation. You will learn how to handle customer complaints and issues in a professional and courteous manner, and develop strong problem-solving skills.

You will also have the opportunity to work in a fast-paced environment, interact with customers, and provide them with information about various banking products and services. This role will help you develop strong communication and negotiation skills, which are essential for a career in customer service or sales.

Resume Tip

When applying for this role, make sure to highlight your communication and negotiation skills in your resume. Use specific examples from your previous experience to demonstrate your ability to handle customer complaints and issues in a professional and courteous manner.

Also, make sure to mention your Tamil language proficiency (reading, writing, and speaking) and any relevant certifications or training programs you have completed. This will help you stand out from other applicants and increase your chances of getting selected for the role.