Telecaller- Kannada, Malayalam, - Chennai

About the Role

As a Telecaller for Kannada and Malayalam languages, you will be responsible for making outbound calls to customers, handling customer inquiries, and resolving their issues in a timely and professional manner. This role requires strong communication skills, pressure handling, and the ability to build strong customer relationships. You will be working in a fast-paced environment, and your primary goal will be to ensure customer satisfaction.

Key Responsibilities

• Make outbound calls to customers in Kannada and Malayalam languages to resolve their queries and issues.
• Handle customer complaints and concerns in a professional and courteous manner.
• Build and maintain strong relationships with customers to ensure their loyalty and satisfaction.
• Meet daily and monthly call targets to ensure high productivity.
• Provide accurate and timely information to customers regarding products and services.
• Document customer interactions and feedback in a CRM system.
• Work collaboratively with the sales team to identify and pursue new business opportunities.

Skills & Qualifications

• Bachelor's degree in any field from a recognized university.
• Fluency in Kannada and Malayalam languages (spoken and written).
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle pressure.
• Basic computer skills and knowledge of CRM software.
• Customer service experience in a call center or sales environment (desirable).
• Certification in customer service or sales (desirable).

What You'll Learn

In this role, you will gain valuable experience in customer service, communication, and relationship-building. You will learn how to handle customer complaints and concerns, and how to build strong relationships with customers to ensure their loyalty and satisfaction. You will also develop your skills in pressure handling, time management, and productivity.

Resume Tip

When applying for this role, make sure to highlight your language skills, customer service experience, and any relevant certifications or training. Use specific examples to demonstrate your ability to handle customer complaints and concerns, and your experience in building strong relationships with customers.