Urgent hiring-Voice/Semi-Voice Process- Chennai, Hyderabad, Bangalore

About the Role

This role involves handling inbound and outbound calls as part of a voice/semi-voice process, focusing on customer interactions and tele-collection activities. You will be working in a fast-paced environment, responding to customer inquiries, resolving issues, and collecting payments. Your primary goal will be to provide excellent customer service while meeting sales targets.

Key Responsibilities

• Respond to customer inquiries via phone, addressing their concerns and resolving issues in a timely and professional manner.
• Make outbound calls to customers to collect payments, negotiate payment plans, and upsell/cross-sell products or services.
• Handle inbound calls from customers, providing them with information about products or services, and addressing their queries.
• Meet or exceed daily/weekly sales targets by effectively handling customer interactions and closing deals.
• Stay up-to-date with product knowledge, company policies, and industry trends to provide accurate information to customers.
• Work collaboratively with the team to achieve sales targets, share best practices, and provide support when needed.
• Monitor and analyze customer feedback, using it to improve the overall customer experience and increase sales.

Skills & Qualifications

• Bachelor's degree in any field (preferably in Business, Marketing, or Communications).
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
• Strong sales and negotiation skills, with the ability to meet or exceed sales targets.
• Basic computer skills, with proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work in a fast-paced environment, handling multiple calls and tasks simultaneously.
• Strong problem-solving skills, with the ability to think critically and resolve customer issues.
• Ability to work flexible hours, including evenings and weekends, as required.

What You'll Learn

In this role, you will gain valuable experience in customer service, sales, and communication. You will learn how to effectively handle customer interactions, meet sales targets, and work collaboratively with a team. This role will also provide you with opportunities to develop your problem-solving skills, think critically, and resolve customer issues.

Resume Tip

When applying for this role, make sure to highlight your customer service and sales experience, even if it's from part-time or internship roles. Emphasize your communication skills, ability to work in a fast-paced environment, and any relevant training or certifications you may have received.