Junior Service desk Specialist - Tieto Tech Consulting (m/f/d)

About the Role

We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team.

This entry-level position is ideal for recent graduates looking to start their careers in IT support.

Responsibilities

• Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.
• Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.
• Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.
• Assist users with password resets, account unlocks, and basic application support.
• Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.
• Contribute to the creation and maintenance of internal knowledge base articles and user guides.
• Provide exceptional customer service, maintaining a positive and professional demeanor at all times.
• Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.

What You'll Need

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Basic understanding of computer hardware, software, and networking concepts.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• A customer-centric mindset with a passion for helping others.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Resume Tip

Highlight any relevant certifications, internship experience, or practical experience in an IT support role.