Walk-in || International Voice & Chat Process (Kolkata)

About the Role

As a Voice and Chat Process Associate at TP, you will be responsible for handling international customer calls and chats, providing exceptional service and support to clients across the globe. Your primary focus will be on resolving customer queries, addressing concerns, and ensuring a positive experience for customers. You will work in a fast-paced environment, interacting with customers from diverse backgrounds and cultures.

Key Responsibilities

• Handle international customer calls and chats in a professional and courteous manner.
• Respond to customer inquiries, resolve issues, and provide solutions in a timely and efficient manner.
• Work closely with team members to ensure seamless customer service and support.
• Stay up-to-date with product knowledge and company information to provide accurate and informed responses.
• Meet or exceed performance metrics and quality standards for customer service and support.
• Participate in training and development programs to enhance skills and knowledge.
• Contribute to process improvements and suggest innovative solutions to enhance customer experience.

Skills & Qualifications

• Bachelor's degree in any field from a recognized university.
• Excellent verbal and written communication skills in English.
• Strong English communication skills, with the ability to understand and communicate effectively with customers from diverse backgrounds.
• Basic computer skills and familiarity with software applications.
• Ability to work in a team environment and collaborate with colleagues to achieve common goals.
• Flexibility to work in a 24/7 environment, including evenings, weekends, and holidays.

What You'll Learn

As a Voice and Chat Process Associate at TP, you will gain valuable experience in customer service and support, developing essential skills in communication, problem-solving, and teamwork. You will learn to navigate complex customer issues, work under pressure, and adapt to changing situations. This role will provide a solid foundation for a career in customer-facing roles, equipping you with the skills and confidence to succeed in a fast-paced environment.

Resume Tip

When applying for this role, highlight your customer service experience, even if it's from a part-time job or internship. Emphasize your ability to work in a team environment, communicate effectively with customers, and adapt to changing situations. Use specific examples to demonstrate your skills and experience, and be sure to proofread your resume carefully to ensure error-free writing.