Pre-sales Executive

About the Role

As a Pre-sales Executive at UniAcco, you will be the first point of contact for potential customers seeking accommodation solutions across various international destinations. Your primary responsibility will be to connect with incoming leads, understand their needs, and provide initial guidance on UniAcco's global accommodation options.

Working with international shift timings, you will be required to maintain high responsiveness and deliver an excellent first-touch customer experience. This role is ideal for individuals who are eager to learn and grow in a dynamic environment.

Key Responsibilities

• Connect with incoming leads through calls, WhatsApp, and emails to understand their accommodation needs.
• Identify potential customers, gather relevant details, and qualify leads for further property consultation.
• Provide initial guidance on UniAcco's global accommodation options across the UK, Australia, the USA, and other destinations.
• Schedule property consultations and ensure smooth handovers to the property sales team.
• Maintain consistent follow-ups to reduce lead drop-off and improve engagement rates.
• Ensure timely communication and capture all lead information accurately in the CRM.

Skills & Qualifications

• Negotiation skills to effectively communicate with potential customers.
• Problem-solving skills to identify and address customer concerns.
• Excellent English proficiency (spoken and written) to communicate with customers and colleagues.
• Proficiency in Telugu, Tamil, and Malayalam (spoken) to cater to a diverse customer base.
• Bachelor's degree in any field from a recognized university.
• Basic knowledge of CRM software and customer service tools.

What You'll Learn

In this role, you will have the opportunity to learn and grow in a dynamic environment. You will gain experience in customer communication, negotiation, and problem-solving, which will help you develop essential skills for a successful career in sales and customer service.

As a Pre-sales Executive, you will work closely with the sales team and learn from their experiences. You will also have the opportunity to develop your knowledge of international accommodation options and customer needs.

Resume Tip

When applying for this role, make sure to highlight your customer service experience and any relevant skills you have gained through internships or part-time jobs. Emphasize your ability to communicate effectively with customers and your willingness to learn and grow in a dynamic environment.

Also, be sure to tailor your resume to the specific requirements of the job description and use language from the job posting to describe your skills and experiences.