Customer Support Education Counsellor

About the Role

In this role as a Customer Support Education Counsellor at Unilife Abroad Career Solutions, you will be the primary point of contact for students seeking education abroad. Your day-to-day tasks will involve responding to queries, providing guidance on course selection, and building relationships with students and their families.

You will work closely with the sales team to ensure a smooth transition of leads and provide support to the marketing team in creating engaging content for social media and other platforms.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate and up-to-date information on various courses, universities, and study abroad programs.
• Build and maintain relationships with students, parents, and other stakeholders to ensure customer satisfaction.
• Collaborate with the sales team to identify potential leads and provide support in converting them into customers.
• Assist in creating and editing content for social media, email marketing, and other marketing materials.
• Participate in training sessions to enhance knowledge on new courses, universities, and study abroad programs.
• Meet or exceed customer satisfaction targets and maintain a high level of customer engagement.

Skills & Qualifications

• Excellent communication and interpersonal skills.
• Bachelor's degree in any field (preferably in a related field such as education, marketing, or business).
• 1-2 years of experience in customer-facing roles (preferably in education or sales).
• Knowledge of MS Office and Google Suite.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Ability to maintain confidentiality and handle sensitive information.

What You'll Learn

In this role, you will have the opportunity to learn about various education systems, courses, and universities. You will also develop strong communication and interpersonal skills, which are essential for building relationships with customers and stakeholders.

You will work in a dynamic environment where you will be exposed to new challenges and opportunities for growth and development.

Resume Tip

When applying for this role, make sure to highlight your customer-facing experience and any relevant skills you may have, such as language proficiency or knowledge of specific education systems.

Also, be sure to tailor your resume to the specific requirements of the job posting, and use specific examples to demonstrate your skills and experience.