What success looks like in this role:

• Develops knowledge and skills within a particular area or discipline.

• Performs work assignments under the direction of a supervisor, manager or senior-level associate.

• May work on an alternating (i.e., every other semester) or temporary basis, attending school or vocational training during periods of non-work.

• Develops knowledge and skills within a technical discipline (i.e., technical support, software development, data analysis and reporting, networking. / infrastructure support, DevSecOps / cloud support). Typical duties may fall into an area as described below.

Technical Support

• Assisting with troubleshooting hardware or software issues.

• Helping resolve network connectivity problems or assisting with system configurations.

• Supporting IT with management of company devices.

Software Development

• Writing basic code or scrips for internal tools and projects.

• Helping test software for bugs.

• Contributing to or participating in code reviews – learning version control and secure coding practices.

Data Analysis & Reporting

• Assisting with data collection, cleaning and analysis.

• Creating reports, dashboards or visualizations (i.e., with Excel or PowerPoint).

Networking and Infrastructure Support

• Assisting with the installation and configuration of network hardware.

• Helping monitor network performance and identify potential issues.

• Assisting with troubleshooting hardware, security and other concerns.

DevSecOps

• Assisting with automation of routine tasks using scripts or programming tools.

• Assisting with cloud infrastructure management.

• Supporting continuous integration/ delivery (CI/CD) pipelines and helping deploy applications.

In addition to the above

• May help with general project coordination and progress tracking.

• May assist with research and compiling information for reports and presentations.

• May compile and organize information in support of general work group or project activity.

You will be successful in this role if you have:

High School diploma or GED required

Generally, less than 1 years’ experience in area of responsibility