Artificial Intelligence Engineer

About the Role

As an Artificial Intelligence Engineer at Vastika Inc, you will be responsible for designing, developing, and deploying AI-powered solutions that integrate with contact center architectures and telephony systems. You will work with cutting-edge technologies such as Google's GECX suite, Dialogflow CX, and Vertex AI to build virtual agents and fine-tune large language models (LLMs). Your primary goal will be to enhance the customer experience through AI-driven automation and personalization.

Key Responsibilities

• Design and develop AI-powered solutions that integrate with contact center architectures and telephony systems.
• Work with Google's GECX suite, specifically Dialogflow CX, Agent Builder, Agent Assist, and Vertex AI to build virtual agents and fine-tune LLMs.
• Develop and deploy cloud-based applications using Google Cloud services such as Cloud Run, Google Kubernetes Engine (GKE), Cloud Functions, Pub/Sub, and Cloud Storage.
• Collaborate with cross-functional teams to design and implement AI-powered customer service solutions.
• Stay up-to-date with the latest advancements in AI and machine learning, and apply this knowledge to improve existing solutions and develop new ones.
• Contribute to the development of agentic platforms and virtual agent deployments.

Skills & Qualifications

• Proficiency in programming languages such as Python, Java, or JavaScript.
• Hands-on experience with Google Cloud services, including Cloud Run, Google Kubernetes Engine (GKE), Cloud Functions, Pub/Sub, and Cloud Storage.
• Strong working knowledge of contact center architectures, voice integration, and CCaaS/Telephony Domain.
• Experience with LLM fine-tuning, retrieval-augmented generation (RAG), and advanced prompt engineering.
• Good understanding of agentic platforms and virtual agent deployments.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Relevant certifications in AI, machine learning, or cloud computing are a plus.

What You'll Learn

As an Artificial Intelligence Engineer at Vastika Inc, you will have the opportunity to learn and work with cutting-edge technologies such as Google's GECX suite, Dialogflow CX, and Vertex AI. You will gain hands-on experience in designing, developing, and deploying AI-powered solutions that integrate with contact center architectures and telephony systems. This role will help you develop a strong foundation in AI and machine learning, and you will have the chance to work on real-world projects that will enhance your skills and knowledge.

Resume Tip

When applying for this role, make sure to highlight your experience with Google Cloud services, specifically Cloud Run, Google Kubernetes Engine (GKE), Cloud Functions, Pub/Sub, and Cloud Storage. Also, emphasize your proficiency in programming languages such as Python, Java, or JavaScript, and your knowledge of contact center architectures, voice integration, and CCaaS/Telephony Domain. Tailor your resume to showcase your relevant skills and experience, and don't hesitate to reach out to the hiring team if you have any questions or need further clarification on the requirements.