CORE NETWORK OPERATIONS ENGINEER (1ST LINE) - Bangalore VOIS

About the Role

We are seeking a Core Network Operations Engineer (1st Line) to support 24x7 network monitoring and incident management within the INOC function in Bangalore.

This role is responsible for first-level network operations, ensuring high availability across voice and data core networks, including 2G, 3G, LTE and 5G technologies.

Responsibilities

• Perform NOC shift activities, following defined operational routines and processes
• Monitor network alarms and events to proactively detect incidents
• Correlate alarms to identify issues and initiate incident registration
• Manage the full incident lifecycle, from detection through to closure
• Troubleshoot and resolve issues remotely or escalate to relevant teams when required
• Ensure timely and accurate incident escalation based on impact and priority
• Dispatch incidents to internal teams, suppliers, or external partners where appropriate
• Operate and maintain Voice and Data Core Networks and charging systems across 2G, 3G, LTE, and 5G (including VNF/containerised environments)
• Support service desk operations including call handling, ticket creation, and email communications
• Coordinate with field technicians for fault resolution support
• Follow up on ongoing incidents, alarms, and pending tickets to ensure resolution
• Maintain consistency checks of network inventory databases and report discrepancies
• Ensure adherence to SLA, KPI, and escalation processes at all times

What You'll Need

• A graduate in Telecommunications or a related discipline
• Experienced in telecommunications operations or similar technical roles
• Knowledgeable in GSM, UMTS, LTE and 5G Core Technologies
• Familiar with virtualisation and containerisation technologies
• Understanding of ITIL Incident Management processes
• Comfortable working in a technical IT applications environment
• Able to communicate technical information clearly to non-technical stakeholders
• Skilled in collaborating with internal teams, customers, and external partners
• Capable of working effectively under pressure and during critical incidents
• Demonstrates strong teamwork and ability to work in a shift-based environment
• Proficient in written and spoken English
• Exhibits a customer-focused mindset, prioritising service quality and responsiveness
• Brings a proactive and solution-oriented approach to problem-solving

Resume Tip

Even if you don't meet every requirement, we encourage you to apply. Vodafone is committed to creating an inclusive workplace where everyone can thrive.