Executive-IT Operations & Application Support Specialist -Pune

About the Role

We are seeking an IT Operations and Application Support professional to support Level 2 operations ensuring stable and efficient service delivery across critical applications.

The role focuses on incident management, service requests, and application support, with opportunities to contribute to project deployments and continuous service improvement.

Key Responsibilities

• Provide Level 2 operational support for applications
• Manage business-as-usual (BAU) incidents and service requests within defined SLAs
• Troubleshoot application issues across P1/P2/P3 severity levels and identify root causes
• Support deployment of projects and application changes
• Collaborate with domain teams and IT Operations to manage requests and deliver resolutions
• Ensure service stability and continuous improvement through proactive monitoring and issue resolution
• Work with cross-functional teams to identify and implement process improvements

Skills & Qualifications

• Proficient in Python, SQL, and Shell/Perl scripting
• Familiar with machine learning concepts such as regression, classification, clustering, and feature engineering
• Experienced with cloud and DevOps tools including AWS (EC2, S3, Lambda), Docker, and CI/CD pipelines
• Comfortable working with tools such as Git, Linux, Jupyter Notebook, and VS Code
• Educated to a degree level (MCA, BE, B-Tech or equivalent) in a relevant discipline
• Strong problem-solving skills with the ability to troubleshoot complex technical issues
• Able to collaborate effectively across teams and communicate clearly

What You'll Learn

In this role, you will gain hands-on experience in telecom application environments, practical exposure to AWS and DevOps practices, and automation and scripting for operational efficiency.

You will also have opportunities to work on critical applications and high-impact incidents, and contribute to service improvement and deployment initiatives.

Resume Tip

When applying for this role, be sure to highlight your experience with cloud and DevOps tools, as well as your proficiency in Python, SQL, and Shell/Perl scripting.

Use specific examples to demonstrate your problem-solving skills and ability to troubleshoot complex technical issues.

Emphasize your ability to collaborate effectively across teams and communicate clearly, as this is a key aspect of the role.

Finally, be sure to tailor your resume to the specific requirements of the job, and use keywords from the job description to help your application pass through applicant tracking systems (ATS).

This will help you stand out from other applicants and increase your chances of being selected for an interview.

Remember to also highlight any relevant certifications, training, or education you have received in the field of IT operations and application support.

This will demonstrate your commitment to ongoing learning and professional development, and show that you are serious about your career in this field.