Online Reputation Management (ORM) Specialist Google, Yelp & Facebook Review

About the Role

As an Online Reputation Management (ORM) Specialist at WebInfo Software, you will be responsible for monitoring and managing online reviews across various platforms such as Google, Yelp, and Facebook. Your primary goal will be to maintain a positive online reputation for our clients by responding to reviews, resolving issues, and implementing strategies to improve their online presence.

You will work closely with our digital marketing team to ensure that our clients' online reputation is aligned with their brand values and goals. This is a fantastic opportunity to develop your skills in ORM, digital marketing, and communication.

Key Responsibilities

• Monitor and respond to online reviews across Google, Yelp, and Facebook
• Develop and implement strategies to improve online reputation and resolve issues
• Collaborate with the digital marketing team to ensure alignment with brand values and goals
• Provide excellent customer service and communication skills to resolve customer concerns
• Stay up-to-date with the latest trends and best practices in ORM and digital marketing
• Document and analyze review data to identify areas for improvement

Skills & Qualifications

• Online Reputation Management (ORM) skills and knowledge
• Experience with review platforms such as Google Business Profile, Yelp, and Facebook
• Strong communication and customer service skills
• Digital marketing skills and knowledge
• SEO skills and knowledge
• Documentation skills and attention to detail
• Bachelor's degree in Marketing, Communications, or a related field

What You'll Learn

In this role, you will have the opportunity to learn and develop your skills in online reputation management, digital marketing, and communication. You will work with a talented team to develop strategies and implement solutions to improve online reputation and customer satisfaction.

You will also have the chance to work with various review platforms, including Google, Yelp, and Facebook, and stay up-to-date with the latest trends and best practices in ORM and digital marketing.

Resume Tip

When applying for this role, be sure to highlight your experience with review platforms, digital marketing, and communication skills. Use specific examples to demonstrate your skills and knowledge in ORM and digital marketing. Additionally, be sure to tailor your resume to the job description and requirements, and use keywords from the job description to help your resume pass through applicant tracking systems (ATS).