Customer Support-broking Voice Process

About the Role

This Customer Support-broking Voice Process role is a key position in the stock broking services team, where you will be interacting with clients daily via phone calls to provide assistance and support. Your primary responsibility will be to handle customer queries and resolve their concerns in a professional and timely manner.

As a customer support representative, you will be the first point of contact for clients, and your role will be crucial in maintaining high standards of customer satisfaction and service quality.

Key Responsibilities

• Handle customer calls related to stock broking services.
• Assist clients with account-related queries, trading support, and general information.
• Provide accurate information about products and services.
• Resolve customer concerns professionally and within defined timelines.
• Maintain high standards of customer satisfaction and service quality.
• Record customer interactions accurately in the CRM/system.
• Follow compliance guidelines and process documentation.

Skills & Qualifications

• English Proficiency (Spoken)
• English Proficiency (Written)
• Interpersonal skills
• Bachelor's degree in any field (freshers with a degree in Business, Marketing, or Communications are preferred)
• Basic knowledge of stock broking services and financial markets
• Ability to work in a fast-paced environment and meet productivity targets
• Excellent communication and problem-solving skills

What You'll Learn

In this role, you will have the opportunity to develop strong communication and interpersonal skills, which are essential for a career in customer support and sales. You will also learn about the stock broking services industry and gain knowledge of financial markets, which will be valuable in your future career.

Additionally, you will have the chance to work in a dynamic and fast-paced environment, where you will be able to develop your problem-solving skills and learn to work under pressure.

Resume Tip

When applying for this role, make sure to highlight your excellent communication and interpersonal skills in your resume. Use specific examples from your previous experiences or academic projects to demonstrate your ability to interact with clients and provide support.