Soft Collection Executive

About the Role

As a Soft Collection Executive at Wehire Talent Solutions in Mumbai, you will be responsible for communicating with customers to collect outstanding dues.

Responsibilities

Key responsibilities include:

• Communicating professionally with customers to collect outstanding dues.
• Negotiating repayment plans while following company policies.
• Maintaining accurate records of customer conversations and payment commitments.
• Updating customer information and collection status in the system.
• Resolving customer queries related to payments and accounts.
• Achieving daily and monthly collection targets while maintaining quality standards.
• Following compliance guidelines and company procedures during every interaction.
• Coordinating with internal teams whenever required to resolve customer concerns.

What You'll Need

To succeed in this role, you will need:

• English Proficiency (Spoken)
• English Proficiency (Written)
• Interpersonal skills
• Effective Communication

Resume Tip

Highlight your ability to communicate effectively and negotiate repayment plans in your resume.