Customer Service Representative

About the Role

As a Customer Service Representative at WNS Denali, you will be the first point of contact for customers, handling their queries, resolving concerns, and ensuring a positive experience. Your day-to-day tasks will involve responding to customer inquiries, resolving complaints, and maintaining accurate records of customer interactions.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escalate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.

Skills & Qualifications

• Graduate/Undergraduate degree in any field.
• Excellent verbal and written communication skills in English.
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.
• 0-2 years of experience in customer service, customer support, BPO, call center, or related roles (preferable).

What You'll Learn

In this role, you will gain valuable experience in customer service, communication, and problem-solving. You will learn to handle customer complaints, resolve issues, and maintain accurate records. This role will also help you develop your interpersonal skills, teamwork, and time management skills.

Resume Tip

When applying for this role, make sure to highlight your excellent communication skills, customer-centric attitude, and willingness to learn. Use specific examples from your previous experiences or training to demonstrate your problem-solving skills and ability to work in a fast-paced environment.