Workforce Management Analyst

About the Role

This Workforce Management Analyst role involves ensuring day-ahead operational readiness by constructing and adjusting airport rosters, managing staffing exceptions, and coordinating coverage through real-time workforce actions and operational calling to support uninterrupted airport operations.

As a Workforce Management Analyst, you will play a crucial role in supporting day-to-day airport operations, ensuring that all necessary staffing is in place to meet operational demands.

Key Responsibilities

• Support day-ahead roster construction (D-12) ensuring full operational coverage.
• Assist in assigning relief staff based on skills, availability, and regulatory rules.
• Support overtime, reduced overtime, and undertime tracking with proper documentation.
• Monitor sick call notifications and support backfill actions within defined timelines.
• Prepare mid-day and end-of-shift staffing and exception reports.
• Ensure adherence to defined workflows, compliance standards, and audit requirements.

Skills & Qualifications

• Graduate / Undergraduate degree.
• Strong MS Excel skills.
• High attention to detail and ability to work in time-sensitive environments.
• Comfortable with outbound and inbound operational calling in a time-sensitive environment.
• Clear spoken English with ability to communicate confidently and professionally on calls.
• Ability to follow defined workflows, compliance, and data security standards.
• Prior exposure to workforce planning, scheduling, or airline operations preferred.

What You'll Learn

In this role, you will gain hands-on experience in workforce planning, scheduling, and airline operations, developing a strong understanding of the complexities involved in ensuring day-ahead operational readiness.

You will also learn to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities to meet tight deadlines.

Resume Tip

When applying for this role, be sure to highlight your experience with MS Excel and any relevant exposure to workforce planning, scheduling, or airline operations.

Use specific examples to demonstrate your ability to work in time-sensitive environments and your comfort with operational calling.